A successful Knowledge Management solution is comprised of three established components, people, processes, technologies and a relatively new fourth component, content. Triple-I’s Knowledge Assessment and Strategy service offering provides our clients the expertise and tools required to conduct a thorough assessment of their current capabilities and to define a Knowledge Management Strategy that aligns to the company’s business strategy and needs across all four solution components.
From a Knowledge Management Strategy perspective, companies need to make a choice on which approach, personalization or codification, that they plan on using, specific to their business objectives and in essence, the type of business they are focused on. Personalization is primarily about bringing people together to enable tacit (experiential knowledge in employees’ hearts and minds) knowledge transfer. Codification is about easy access to/reusable explicit knowledge such as templates, business proposals, issue logs, collateral, etc. Most companies will utilize both, but one has to have priority over the other.