“We are drowning in information but starved for knowledge.” - John Naisbitt in Megatrends
Many corporations mistakenly assume that Knowledge Management is about capturing all the best practices and knowledge that workers possess and storing it in a computer system in hopes that one day it will be useful. It is not. Knowledge is an emergent property of interpersonal relationships and the only way to manage it is to create an open, collaborative environment with the goal being to connect people who need specific knowledge, at the right time, with those who have it.
The primary business value of Knowledge Management (KM) is to help executives and their teams make informed, timely decisions by narrowing the gap between the relevant information executives require and that which they have. This is accomplished by enabling collaboration to ensure the efficient and timely flow of knowledge across the organization.
In today’s knowledge/information-centric world, an organization’s ability to maximize use of its employees’ knowledge has a direct impact on an organization’s ability to perform. In other words, knowledge drives organizational performance through the work it enables.
Triple-I has taken a leadership role in the field of Knowledge Management. We are proud to have teamed with the U.S. Army to develop and deploy KM solutions on several high priority initiatives.
- Fires Knowledge Network (FKN) – Triple-I helps enable an interactive tacit knowledge exchange for the U.S. Army’s Fires Center of Excellence (FCoE) at Fort Sill, OK. It provides Soldiers access to experts, blogs and forums, links to other Centers of Excellence (CoEs) and Knowledge Networks, online conferencing, peer communication, the Army Training Help Desk, and a searchable database of questions asked.
- U.S. Army Combined Arms Support Command (CASCOM) – Since 2006, Triple-I has directly supported CASCOM’s KM initiatives to provide a robust network, connecting people and units to enhance mission accomplishment and decision making. Triple-I leads the effort to develop, operate and sustain an integrated knowledge portal to provide the Sustainment Center of Excellence (SCoE) with a relevant, complete knowledge resource in support of U.S. Army in the performance of its missions.
- U.S. Army Western Hemisphere Institute for Security Cooperation (WHINSEC) – Triple-I supports and facilitates two of its three major courses; Intermediate Level Education (ILE) and the Joint Operations Course (JOC). The ILE program educates and trains officers to be adaptive leaders, capable of critical thinking, and prepared to operate in full spectrum Army, joint, interagency, intergovernmental and multinational environments. The JOC program educates officers in the planning and execution of Joint, Interagency, and Multinational operations in a global environment, in order to instill a commitment to teamwork, attitudes and perspectives.