Mobility: Smart Organizations are On the Move

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Mobility has become one of the hottest topics for businesses everywhere, with increasing demands for mobile applications coming from every corner of our organizations. With more than 5 billion smartphones in use worldwide, and Gartner forecasting that number to rise to 6.7 billion by 2015, it is no surprise that business and IT strategies are increasingly focusing on mobility.

 While many view mobility as an IT initiative, there are other very important considerations:

• Mobility and the CEO
• Infrastructure optimization
• Brand awareness
• Security

For many organizations, it is not a matter of if your company will fully embrace mobility, but when.

Salt and Bread: A Taste of Creative Design

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Creative Design is everywhere and has played an important role in the success of countless projects for many reasons.

Join Triple-I, as Creative Design Director, Ian Lambert leads a discussion about helping clients bring their messages to life. Ian has worked with technical teams, marketers, project managers and CEOs to help them visualize their ideas and turn them into reality. His proven success working with a diverse group of clients, non-profits, commercial organizations and even the U.S. Army demonstrates his expert ability to creatively develop winning solutions. Topics will include:

• Creating a compelling brand or identity
• Improving user interface & adoption
• Taking projects from concept (big ideas) to reality

Learn how expertly applied creative design can result in greater efficiency and effectiveness for your organization.

SharePoint: Follow The Yellow Brick Road

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Recently it seems that all roads are leading to SharePoint. Like The Wizard in the fictional story The Wonderful Wizard of Oz, does SharePoint really have some magical power to help your organization make wishes come true? Or in reality, is SharePoint merely the key that helps you unlock the wealth of existing knowledge in your organization’s Emerald City?

Topics include:

• Heart: The cultural and organizational objectives that are important to consider.
• Brain: An overview of the technology and examples of key business applications.
• Courage: Managing SharePoint to achieve the maximum results for your organization.

Service Desk Lunch & Learn- An Encore Performance

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The response to our Winter Lunch & Learn was good in February, but the weather was not. Those who were able to join us brought a healthy appetite not just for the food, but also for the topic of Help Desks. Triple-I hosted an encore presentation on Thursday, April 7th to continue the discussion about Help Desk issues and the challenges faced by many organizations that need to provide comprehensive IT support to a wide array of internal and external customers. This time the Spring weather cooperated and we had a full house to share both common and unique challenges faced by business units that are continuing to be asked to provide more service, for an ever increasing number of users, with fewer dollar and people resources. All those who participated agreed that it is becoming increasingly important and challenging to provide consistent 24 x 7 x 365 service to all end users thereby enabling the business for optimal performance. Frank Russo, Vice President, discussed recent success stories shared by Triple-I clients and identified key support elements & metrics that are used in defining a true full service Help Desk. Frank also shared how Triple-I’s Help Desk solution is helping clients to address their specific challenges and deliver a greater level of service to their organizations.

Triple-I Service Desk Lunch & Learn

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Triple-I hosted the Winter Lunch & Learn on February 9th, 2011 to discuss Help Desk challenges faced by many organizations that need to provide IT support to a wide array of internal and external customers. This event brought together a diverse audience to share both common and unique challenges faced by business units that are continuing to be asked to provide more service, for an ever increasing number of users, with fewer dollar and people resources. Frank Russo, Vice President, presented recent success stories shared by clients and identified key support elements & metrics that are used in defining a true "Service" Desk.