This time the Spring weather cooperated and we had a full house to share both common and unique challenges faced by business units that are continuing to be asked to provide more service, for an ever increasing number of users, with fewer dollar and people resources. All those who participated agreed that it is becoming increasingly important and challenging to provide consistent 24 x 7 x 365 service to all end users thereby enabling the business for optimal performance. Frank Russo, Vice President, discussed recent success stories shared by Triple-I clients and identified key support elements & metrics that are used in defining a true full service Help Desk. Frank also shared how Triple-I’s Help Desk solution is helping clients to address their specific challenges and deliver a greater level of service to their organizations.
About Triple-I
Triple-I is a full service management consulting and technology services company with a 40 year heritage of providing innovative business solutions to many of the world’s foremost organizations. We help you simplify the complexity of your operational environment at all levels of your organization. As a trusted advisor, we help you move from “talking to doing” through experienced professionals, the application of emerging technologies, and strategic partnerships.
Our services are as individual as you.
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