IT Managed Services
It is about trust and performance
To realize increased effectiveness and efficiency, commercial and government organizations transfer responsibility for managing their non-core day-to-day operations to us. While technology, tools, and processes are important to managed services, it is our experience that the primary requirements for a successful managed services relationship is trust.
At Triple-I, we refer to managed services as co-sourcing. Given the interdependent relationship required to achieve success – we have “skin in the game”.
Our clients trust us to:
- Align strategic and business objectives
- Achieve measurable results through disciplined execution
- Provide creative solutions utilizing industry best practices
- Maintain high customer satisfaction through training and mentoring
- Collaborate across functional boundaries
- Meet or exceed all quality standards
- Optimize the operational environment; increased value, decreased costs
Our experience in managed services allows us to draw upon the collective knowledge of our organization and provide actionable recommendations that yield immediate results working with your people as a team.
A few examples of how we are currently helping organizations:
- Process improvements in PC Maintenance; resulted in increasing handling consistency and improving customer satisfaction by 70%
- Process and workforce management improvements in Help Desk Phone Support; resulted in being able to handle greater than 3,000 calls per month, with 25% fewer staff, and still improving customer satisfaction by 80%
- Use of best practices resulted in Web Application Test cycle time reductions in Web Application Maintenance by 67%
- Improvements in Inventory Management procedures resulting in an 80% reduction of on-hand inventories and accountability improving from 0% to 99.9%
- Workforce management flexibility resulting in surpassing a 0% Abandoned Call Service Level Agreement (SLA) more than 24 times
Regardless of function: application development, multi-tiered help desk; portal development; records center operations; server maintenance; data center management; telephony; service desk; network administration; and PC maintenance – our people understand their responsibility to you as trusted advisors.
Click here to learn more about the IT Managed Services offered by Triple-I.
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